ORDERS
CAN I CHANGE MY SHIPPING ADDRESS?
We cannot modify the delivery address once your order has been placed. However, once you receive your tracking number via email, you may contact the shipping carrier directly to request a change (please note this is at the carrier's discretion).
CAN I CHANGE MY BILLING ADDRESS?
For security reasons, we are unable to amend billing details once an order has been placed.
CAN I CANCEL OR MODIFY MY ORDER?
We are unable to make any changes or cancel orders. Once received, you are welcome to return the item via our returns process.
RETURNS
WHAT IS YOUR RETURN POLICY?
We offer a 14-day return period from the date you receive your order. Items must be unworn, unused, and returned in their original packaging.
Please note: We do not offer direct exchanges. If you require a different style or colour, please return and place a new order.
HOW DO I REGISTER A RETURN?
Email hello@racuzia.com with your order number to request return instructions and authorisation.
WHEN WILL I RECEIVE MY REFUND?
Once your return is delivered and inspected, refunds are processed to your original payment method within 5 working days. Depending on your bank, funds may take up to 10 days to appear in your account.
IS RETURN SHIPPING FREE?
Return shipping costs are the responsibility of the customer. Original shipping fees, duties, and taxes are non-refundable.
PRODUCT CARE
CAN I FIT PRESCRIPTION LENSES TO MY FRAMES?
Yes, lenses can be easily swapped out for custom prescription lenses by your optician.
HOW SHOULD I CLEAN MY SUNGLASSES?
Clean lenses using lukewarm water and mild soap, drying with the microfibre cloth provided. Avoid harsh solvents, alcohol, or abrasive fabrics.
HOW SHOULD I STORE MY SUNGLASSES?
Always store your frames in the protective compartment of the case provided. Avoid placing lenses face down or leaving frames exposed to extreme heat.
DO YOU OFFER A WARRANTY?
Yes. We offer a 12-month warranty covering manufacturing defects in materials and workmanship from the purchase date. Standard wear and tear, accidental damage, or misuse are not covered.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards (Visa, MasterCard, American Express). Express checkout options including Apple Pay, Google Pay, and Shop Pay are also supported.