Refund policy
Returns & Refunds
We hope you love your Racuzia eyewear. However, if something’s not right, we offer a 14-day return policy from the day your order is delivered.
Eligibility
To qualify for a return:
- Items must be unworn, unused, with tags, and in original packaging
- You must provide proof of purchase (e.g. order confirmation email or receipt)
To begin a return, email us at hello@racuzia.com
Please note: Return shipping costs are the responsibility of the customer. Racuzia does not cover returns postage.
Damages & Issues
If your item arrives damaged, faulty, or incorrect, please contact us immediately. We’ll assess the issue and work quickly to resolve it.
Exceptions
We do not accept returns on:
- Sale items
- Gift cards
- Personalised/custom orders
- Hazardous materials, flammable liquids, or gases
If you’re unsure, contact us before returning your item.
Exchanges
We currently do not offer direct exchanges. If you’d like to order a different style, please return your original item for a refund and place a new order separately.
EU Cooling-Off Period
If your order was delivered to the European Union, you have the right to return it within 14 days for any reason, under the EU Consumer Rights Directive. Items must be returned unused, with all original tags and packaging.
Refunds
Once your return is received and approved, you’ll be refunded to your original payment method within 10 business days. Please allow time for your bank or credit card provider to process the refund.
If it’s been more than 15 business days since your refund was approved, email us at hello@racuzia.com.